Error 1001 during installation
This error often appears when you install the application on Windows 7 that is not up-to-date.
Please first update your Windows system through Windows Update, then try installing the application again. Also, make sure that your .NET Runtime is updated to version 4.8.
You can also try disabling your antivirus / firewall / security software, and then reinstalling the NordVPN app again.
Crash / Freeze
- Press the Windows+R key combination to open the "Run" window.
- Type in "services.msc" without the quotes and press Enter to open the "Services" window.
- In the services list, find and right-click Task Scheduler. Click Start if it is not running.
- Repeat Step 3 for Windows Event Log.
Application Kill Switch does not work
Make sure to add the direct executable file (.exe) in the NordVPN app. Go to Settings, select Kill Switch in the left sidebar menu, and click on Add apps. For example, you can add Skype to the Kill Switch list by adding this file:
C:\Program Files (x86)\Skype\Phone\Skype.exe
No internet access once connected to a VPN server
First, try changing the server you are connecting to. If that does not help, try changing the connection protocol: a) Switch to OpenVPN (TCP); b) Switch to Nordlynx.
The issue may also be caused by your antivirus, firewall, or other security software. Try disabling it (or, better yet, uninstalling it) and check if the issue remains.
Additionally, please try performing a network flush:
- Open the NordVPN application.
- There, head to the advanced section.
- Click Run diagnostics tool.
- In the opened window, select Network flush.
- Restart your PC and try connecting to the servers again.
A certain feature of the application is not working properly
- Once more open the settings menu.
- Head to the advanced section.
- Click Run diagnostics tool.
- In the opened window, select Reset app.
- Re-launch the application.
As a last resort, you could try other methods to connect. Some of our users reported that the NordVPN application started working for them again when they used an alternative connection method (a tutorial for OpenVPN GUI can be found here).
